Thursday, October 24, 2013

Throwback Thursday: DiSC Profiles Minimize Conflicts and Maximize Productivity

Throwback Thursday
A Manager's Worst Nightmare
Using DiSC Profiles to Minimize Conflict

A team that's disengaged and constantly bickering is a manager's worst nightmare. How do you get everyone on the same page? How do you get everyone using the same language and appreciating each other's differences? It can be really tough if you don't have the right resources. 

A few years back, I posted a blog series dedicated to a disruptive team and how to use Everything DiSC Profiles to minimize the conflict, with specific blog posts designed for each of the DiSC styles. You can even use the script to act out the event during your next DiSC training program! It's a great icebreaker. 

Halloween is right around the corner, and there is absolutely nothing scarier than working with people you don't like (or even worse, managing people that don't like each other). Enjoy this blog post, and contact us if you need help getting your team members on the same page! 

Jonelle

SCENE
It's a busy Wednesday afternoon at ABC Technology, Inc. a mid-sized software and IT company based in Philadelphia, PA. STEVE, a quiet, yet successful Sales Manager, is walking down a long hallway to the coffee station when he overhears a shouting match going on between two of his employees. He finds them and the rest of his sales team in a nearby conference room.

STEVE
(Entering the conference room)

Woah! What’s going on here? What are you guys fighting about? I could hear you from down the hall.

JEFFREY
(Walking over to STEVE)

We were originally discussing an idea that Marsha had come up with, but she became irrational when we pointed out the flaws in her plan.

MARSHA
(Quickly standing up and pointing at JEFFREY)

I did not get irrational! That’s just like you, Jeff. You cut me off when I’m speaking and don’t expect me to continue with my thought. I hadn't even gotten halfway through saying my idea before Pete started tearing it to shreds!

STEVE
(Turning to PETE, looking surprised)

Pete, is this true?

PETE
(Quiet, but stern)
Not entirely. You see, I was merely informing Marsha that her idea needs much more fine tuning before being presented to the rest of the group. For example, when she states…

MARSHA
(Becoming more frustrated)

See, Steve?! He’s doing it again. How am I supposed to be creative, when I've got these guys pointing out every imperfection?

STEVE
(Turning to MARSHA)

Now Marsha…

JEFFREY
(Yelling)

Relax, Marsha! You’re being overly emotional.

STEVE
(Turning to JEFFREY)

Now Jeff… wait a second…

MARSHA
(Eyes watering. Fighting back tears.)

I am NOT being overly emotional, Jeff!
(MARSHA begins to cry and darts out of the conference room.)

STEVE
(Looking confused, STEVE turns to APRIL who is sitting quietly at the conference room table.)

April, have you really been in here this whole time?

APRIL
Um… yeah. Should I… still be taking minutes?


Take a minute to think about what you just read. Do you side with anyone in particular? Where would you fit into this situation? Would you be battling it out like Jeff and Marsha, or would you watch the war unfold like Pete and April?

The point of the story is that, although dramatic, these situations can happen when varying personalities work closely together on a daily basis. Even the most effective groups will have the occasional conflicts and misunderstandings.

Whether you’re approaching an important deadline, undergoing organizational changes or bringing in a new employee, additional stress can mean more tension and more conflict. It’s working through those difficult times that really prove your group’s strength and your abilities as a manager.

Why does it matter?

Unnecessary disagreements can cause:

  • Unhappy employees
  • Unspoken resentment
  • High turnover
  • Lower productivity
  • Smaller bottom line!
What can you do to reduce conflict?

Understanding your team members is the first step to reducing and resolving conflict within your group. The better you know your group, the more you’ll be able to anticipate and avoid blow-ups like this or hidden resentment from your team.

Once you understand your group, you will be able to:

  • Create an environment that encourages your staff to respect each other.
  • Get a good grasp of your team members’ priorities, interests and fears.
  • Improve your ability to recognize conflict.
  • Learn how to effectively resolve conflict.
  • Offer tips and techniques to employees on working together.
If you’re not utilizing DiSC profiles within your organization, you are missing out on vital information that will help you better understand your team’s strengths and weaknesses. DiSC is a great way to find out more about your group in a fun, comfortable atmosphere. Your team will learn more about themselves and how they relate to each other, and you’ll learn how to effectively manage a team full of varying behavioral styles.

This blog series will introduce you to each of the D, i, S and C styles and how they influenced the characters’ behaviors in our story:


Download a copy of thescript, and use it as an icebreaker with your group! Start a discussion about conflict, personality differences and teamwork.

Remember: Working well with others is not about compromising who you are but rather accepting others and adapting yourself to those around you. Start using DiSC profiles to create a common language among your team and start working more effectively together. 

Wednesday, October 23, 2013

No Tricks, Just Treats! Free DiSC Profile Group Report

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Includes ALL Everything DiSC Profiles combination including:

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Choose "Training Materials & Resources" to receive Free DiSC profile offers, product news & training tips! 

Thursday, October 17, 2013

Facilitator Fears: 4 Successful Training Program Tips

How to Conduct a Successful Training Program

By Jason Willey

Many statistics show that people are more afraid of public speaking or “glossophobia” than spiders, heights and even death. A majority of people would rather die than speak in front of a live group! Don’t let the fear of public speaking scare you away from conducting a successful training program. Whether you’re facilitating leadership training, customer service training, management training or soft skills training, Corexcel can help you make your first (and every) training program a huge success.

Follow these 4 tips to conduct a successful training program every time! 

1. Know Your Stuff 
Public speaking - Training Program Fears
I find my fear of speaking in front of a group decreases dramatically when I am prepared. Do your research; learn as much as you can about a specific training topic or product. This way, you’ll know more than your audience, feeling confident and prepared. Corexcel offers a ton of supporting material on the training products we provide. Things like research reports, white papers and facilitator kits help you prepare for your training programs. Your group is going to be looking at you as the expert so make sure you've done your homework!

2. Know Your Audience
In addition to knowing the material, make sure you know your audience. Don’t be afraid to ask your contact about the group. Questions like “Who is attending the training program? What are their DiSC styles? How do they like to learn? What training programs have been successful or unsuccessful in the past?” can be extremely helpful to you. Again, it comes down to being prepared. If you're conducting a DiSC profile training, generate a Facilitator Report in order to see the DiSC styles in your group. Customizing your program for your audience specifically will ensure they enjoy it.

3. Use the Facilitator Kit
This is one of the best tools you can invest in. The kit contains customizable PowerPoint presentations, facilitator scripts, participant handouts and videos to help make your training program a success. The facilitator kits will save you tons of time in the development area which will allow you to focus your energy on familiarizing yourself with the content and customizing it to fit your group. These kits are inexpensive and can be used over and over again. Don’t try to recreate the wheel. 

4. Get Your Audience Involved
We've all been through training where the facilitator continues to lecture, and we can’t wait for the barrage of words to be over. Chances are, you didn't learn much during that training and you remember it for all the wrong reasons. A fun, engaging training program will help your audience learn and, most importantly, retain the information! Break your audience into groups, ask a lot of questions and get a dialogue going. Getting the audience involved will help take the pressure off of you and ensure an engaged audience.

Don’t misunderstand me; training a large group of professionals can definitely be a scary thing, especially if you don’t follow the tips above. If you are new to this, and it’s your first go around, give us a call and let us help. Seasoned speaker but new to a specific product? We can still help! We will get you setup, give you some good advice and provide you with the tools you need to make it a slam dunk! 

Helpful Resources:


Wednesday, October 09, 2013

Halloween Special: DiSC® Personality Styles of our Favorite Spooky Creatures

DiSC® Personality Styles of our Favorite Spooky Creatures!

In the spirit of Halloween, I've put together a fun post about the DiSC® personality styles of some of the creepy creatures we've come to know and love. You’re sure to see them this and every Halloween, as they are the most classic. Everyone loves DiSC profiles of famous people, so why not famous Halloween creatures? 

Enjoy! 

The D Style: The Wicked Witch of the West
DiSC Personality Styles - D style - Wicked Witch
“I’ll get you, my pretty! And your little dog, too!” 
  • Direct
  • Results-oriented 
  • Strong-willed

The Wicked Witch of the West from the Wizard of Oz was certainly not shy about telling Dorothy how she felt about her. But wouldn't you be upset if a house fell on you? The Wicked Witch is extremely strong-willed and brutally honest, similar to the D style. What’s more, the Witch is easily frustrated with Dorothy, whom, often times, represents the S style. It makes sense that they would clash given they are on the opposite sides of the DiSC circular map (and again, the house…)

The i Style: Dracula
DiSC Personality Styles - i Style - Dracula
“I have crossed oceans of time to find you."
  • Outgoing
  • Enthusiastic
  • Charming 

A vampire is known to be quite the charismatic, undead individual. Whether it’s the original Dracula, Spike or Angel from Joss Whedon's Buffy the Vampire Slayer or any one of the new takes on vampires, they are quite the charming bunch (even Buffy herself couldn't resist). The classic Dracula was able to get his victims to look past his pale face and eccentric wardrobe to begin caring for him, and then, he would strike.

The S Style: Casper (the Friendly Ghost) 
    DiSC Personality Styles - S Style - Casper the Friendly Ghost
    "Can I keep you?"
  •  
  • Accommodating
  • Even-tempered
  • Patient

I know what you’re thinking, “Why isn't Casper the i Style?” Hear me out. While some may argue that Casper may be more of an i, I beg to differ. He definitely appreciates stability and is much more easy-going and slower-paced than Dracula. He is very patient and accommodating, much like the S style. I also think a ghost is a good fit for the S style, because the S Style in your office may not always show themselves, but you can bet they are there.

The C Style: Aliens
DiSC Personality Styles - C Style - Aliens
...Creatures of few words...
  • Analytical 
  • Precise
  • Systematic 

Many aliens (think the movie Signs) may not speak much, but are often very strategic and precise, similar to the C style. Aliens are also skeptical, another C style trait. Finally, the C style may also alienate themselves (see what I did there?) because they prefer to work independently.

Of course, this is all in good fun!

The important message here is to not be afraid of the different DiSC personalities in your office. Learn more about your employees to improve communication & increase productivity with any of our Everything DiSC Profiles.

Share the love: Click here for infographic!

Images courtesy of: 
Wicked Witch, Wizard of Oz: 2013 Turner Entertainment Co and Warner Bros. Entertainment INC. TM & © Turner Entertainment Company


Thursday, October 03, 2013

SPOOKY SALE: 9% off Everything DiSC® Profiles, Kits & Accessories!


Because there's nothing scarier than a dysfunctional team...


Whether you're trying to improve your team's communication skills or looking to develop your team's leadership qualities, Everything DiSC® profiles and tools can help you deliver affordable, customizable and most importantly, effective DiSC training programs. 

Save 9% on ALL Everything DiSC products including:
Save 9% throughout October. Simply use discount code SPOOKY during secure check-out or contact us at 1-888-658-6641 (M-F, 9am - 5:30pm Eastern Time) or learn@corexcel.com and mention the discount.